How to find payment receipt

KB Question

If they do not download their payment receipt immediately at the time of payment, three people have reported to me that they are not automatically receiving a receipt by email.  Where can we direct members to look for their membership payment receipt after the fact?

KB Answer

The membership renewal system accepts a credit card payment and waits for the payment to be processed and credited to National's Scouting America account.  As with many credit card transactions, if the company system is not familiar with this charge, it flags the payment as pending.  It may take a day or two for the pending to be removed from the online statement and for the charge to be accepted and paid.  

(We've asked National to provide a "renewal received" message in the future, so the member has confirmation that everything is working fine.)

After the credit card charge is processed, the member will get a payment receipt in the my.scouting/my applications/renewal – the same place the member submitted the renewal.  That is one documentation you can use for reimbursement.   As a member of the Key 3, you can also see at the bottom of the my.scouting roster that the member renewal is paid and use that for documentation. 

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